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LetsBar

A scalable web application and CRM that powers 2D/3D restaurant floor planning, real-time reservations, and POS integration

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  • 50%
    50% reduction in double-bookings through real-time availability
  • 700%
    700% ROI within 12 months of deployment
  • 2× Faster
    Integrated POS sync halved payment reconciliation time
  • 124K
    124,000 core
    active users
Client
LetsBAR online/offline table reservation CRM
Industry
Restaurant & Hospitality Technology
Client overview

LetsBAR delivers a powerful web-based reservation and CRM system with 2D/3D floor planning and seamless POS-terminal integration for efficient operations.

letsBar app screenshot
Problem statement

Restaurants faced inventory conflicts and manual floor planning, causing booking errors and inefficient seating.

Pain points
  • No visual mapping of tables or zones
  • Disconnected POS requiring manual reconciliation
  • Lack of analytics visibility into booking patterns, peak hours, and table popularity
  • No personalized recommendations for diners to discover other restaurants
  • Restaurants lacked visibility into customer overlap with competitors
  • Difficulty running targeted marketing campaigns or selling event tickets
  • No mechanism to collect post-visit feedback for continuous improvement
Approach

Built a responsive web app and CRM with 2D/3D rendering for precise floor planning, integrated POS-terminal sync, and added advanced analytics, recommendation, marketing, feedback, and ticketing modules.

letsBar app screenshot
Technologies used

React, Python, AWS (ECS, RDS, S3, CloudFront), POS APIs

letsBar app screenshot
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  1. Implementation details
    Phase 1. Assessment

    The project began with a detailed mapping of existing floor layouts and POS workflows. This phase focused on identifying bottlenecks in seating arrangements, payment reconciliation, and staff interactions with the system. The insights gathered served as the foundation for tailoring the solution to match operational needs while leaving room for scalability.

  2. Implementation details
    Phase 2. Development

    During development, the team introduced a floor-editor for visual management of seating plans, a booking API to streamline reservations, and full POS integration to synchronize financial operations. These components were designed to work seamlessly together, reducing manual effort and ensuring data consistency across the platform.

  3. Implementation details
    Phase 3. Testing & Deployment

    The solution was deployed on AWS with a CI/CD pipeline, enabling fast iterations and stable releases. Extensive testing validated system reliability under peak loads, while staff were trained via CRM tutorials to ensure smooth adoption. This combination of technical rigor and user onboarding minimized disruption during rollout.

  4. Implementation details
    Phase 4. Ongoing support after initial release

    Post-release, the team continues to provide ongoing support by monitoring performance, addressing bugs, and introducing new features based on client feedback. This iterative approach ensures that the platform remains robust, evolves with business needs, and continuously improves user experience over time.

Key outcomes
50% More Seating Efficiency
Eliminated double-bookings, improving seating efficiency by 50%
50% Less Reconciliation Time
POS sync reduced reconciliation tasks by 50%.
12 Actionable Insights
CRM analytics delivered 12 actionable insights, including identifying peak booking hours (e.g., 5–7 PM dinner rush) and generating heatmaps of table popularity to optimize seating arrangements and maximize revenue
+20% Satisfaction QoQ
Post-visit feedback surveys increased satisfaction scores by 20% quarter-over-quarter by highlighting areas for targeted service improvements
Client feedback
Helen Smith

LetsBAR revolutionized our dining operations - guests love the QR menu and tipping is now effortless. Revenue per guest has never been higher and table turnaround decreased 3x times

Nov 1, 2022

Tech Stack

letsBar app screenshot
Key takeaways
Operational Efficiency

By introducing visual management tools and automated synchronization, the platform reduces repetitive manual work for staff. Tasks such as reconciling payments, adjusting seating plans, or updating availability now happen in real time with minimal effort. This not only saves staff hours but also decreases errors, directly improving service speed and customer satisfaction.

letsBar app screenshot
Key takeaways
Scalability

Backed by cloud infrastructure, the system is designed to scale rapidly across multiple locations. From a single venue to a nationwide chain, new sites can be onboarded with minimal setup time. Automatic load balancing and distributed resources guarantee consistent performance even during peak booking hours, providing stability as the business grows.

letsBar app screenshot
Key takeaways
Operational Efficiency

By introducing visual management tools and automated synchronization, the platform reduces repetitive manual work for staff. Tasks such as reconciling payments, adjusting seating plans, or updating availability now happen in real time with minimal effort. This not only saves staff hours but also decreases errors, directly improving service speed and customer satisfaction.

Ready to optimize your table bookings
and floor management?

Contact LI Solutions to implement LetsBAR today!

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